1. Assess & Advise
The first step for every new client is an in-depth assessment of their current information technology systems. We do extensive onsite analysis and inventory of all IT assets. This includes surveying software, hardware, phone systems, data storage, network security, remote access, data backup, disaster recovery, and more.
After this assessment, we identify the strengths and weaknesses of the client's current information technology solutions. We review the analysis with the client and help identify vulnerabilities, as well as opportunities for cost-saving and improved efficiency.
Our goal is to make sure clients understand the true state of their company’s information technology infrastructure and its potential impact on their business.
2. Stabilize & Document
At the stabilize and document phase, our goal is to ensure the client's hardware, software, and data backup systems are stable. This way the client doesn’t experience any unnecessary outages or downtime.
Most clients don't know how long it would take to get up and running again if their network had an outage. At Qoverage, we safeguard the data and software of our clients so that it can be recovered without unintended business consequences.
As part of this disaster recovery planning, we perform regular recovery tests on entire networks. Our clients see first-hand that their data backup systems are in place and functional. Talk about peace of mind!
We also place an emphasis on our clients understanding of the current backup and recovery process, as well as realistic timetables for recovery. This means clients will understand not only how far into the past a backup will be able to retrieve information, but also the amount of time it will take to restore the system.
3. Information Technology Roadmap & IT Budget
Most businesses know how much they spend on rent every month. Unfortunately, they often don't have a similar line item in their budget for information technology. Qoverage works with clients to make sure they understand the total cost of ownership for information technology systems. A clear understanding of an IT budget requires an IT roadmap that outlines what equipment will need to be replaced, when replacement is required, and the cost of that replacement. This budgetary foresight will avoid preventable downtime and unexpected expenses.
Our clients love having an IT roadmap and a clear, realistic budget. They feel they're finally in control of their IT expenses. Additionally, clients are able to appropriately budget for future costs while preventing unexpected expenses. Instead of having to respond to a computer's sudden failure, clients can determine the point at which it becomes cost-prohibitive to support that computer and when replacement will take place.
Most small companies never know their exact location in the continuum of hardware replacement. This is unfortunate - it's predictable! Without going through the exercise of creating an IT roadmap and IT budget, clients often accept high levels of unnecessary risk in their business. This can result in lost productivity and unanticipated expense. It's all avoidable with clear planning and Qoverage's help.
4. Maintain & Improve
The maintenance and improvement phase executes the planning of the IT roadmap and IT budget while also identifying any additional opportunities for return on investment and improved efficiency.