Much like snail mail, the days of the landline phone are very much numbered. That’s mostly down to the evolution of web-based telephony, also known as Voice over Internet Protocol (VoIP). VoIP has become an invaluable tool for small businesses thanks to the flexibility it brings to the workplace, along with a host of other major benefits. As such, it has now become an essential tool in almost any modern business.
If your organization has yet to migrate to a hosted VoIP phone system, you might not be fully aware of the benefits. However, if your current system exhibits any of the following signs, then it’s undoubtedly time for a change:
#1. Your Workforce Is Becoming More Mobile
Thanks to the rise in digital communications, the workforce is becoming increasingly mobile. Today, more than ever before, employees expect a degree of freedom with where, when and how they work, and the days of being chained to a desk in an office cubicle are very much in the past.
However, a mobile workforce also requires a flexible phone system that allows your employees to work at home and on the move. VoIP works everywhere, no matter where you’re located, so it’s essential for organizations seeking to promote mobility and reach out to the best talent from all over the country and beyond.
#2. Support Resolution Times Are Too Long
We live in an era of instant gratification. No longer do people expect to spend hours on the phone trying to file a support request. With the inherent limitations of landline phone systems, it’s often not possible to avoid long caller queues, and it’s harder to redirect callers to the right department, unless you have an expensive in-house PBX.
If customers are complaining because they’re spending too much time waiting in line, then you owe it to the reputation of your brand to start doing something about it. As a fully scalable solution, VoIP potentially allows for an unlimited number of users, and it can reroute calls to ensure customers are served as quickly as possible.
#3. You’re Spending Too Much
Businesses are spending more every year on communications. But while landlines are not particularly expensive, a full-featured business phone system doesn’t come cheap. If you’re still using an in-house PBX system, for example, you’ll no doubt be spending much more on hardware, maintenance and monthly bills than you need to.
The main advantage of VoIP is lower cost, particularly if you opt for a hosted system that’s entirely managed by a third-party vendor. Hosted VoIP systems typically cost a set monthly fee per user, and you don’t need to pay for any additional hardware save for SIP-compatible deskphones and headsets.
#4. Your Business Is Growing
As your business grows, so will the pressure on its communications infrastructure. However, the last thing you want is to miss out on future opportunities just because your existing phone system isn’t up to the task. Unless you’re planning for boom and bust, you’ll need to prepare for future growth by choosing scalable systems.
Hosted VoIP services are inherently scalable to the extent that they allow you to pay only for what you need without having to worry about any disruption during periods of sudden increased demand. VoIP is also a must-have for businesses expanding into new locations, since it greatly reduces call costs and implementation complications.
Qoverage offers integrated voice and data technologies to provide limitless scalability and flexibility to the modern business. If your goal is enhanced communication for your organization, contact us today or visit our office in Dallas.